FAQ

What can I find at Ohmyhemp?

Water bottles, tumblers, and drinkware accessories such as replacement straws, lids, and protective boots. Check each product listing for the available options and included pieces.

How should I choose and care for my drinkware?

Check the listed capacity, dimensions, material, and care instructions for each item. For replacement straws, lids, and protective boots, confirm compatibility with your drinkware model and size before ordering. Follow the care instructions for the specific product; cleaning methods may vary between items.

Where do you ship, and how long does it take?

We ship only within the United States. Standard shipping is free. Handling takes 1-2 business days, followed by an estimated 2-4 business days in transit. Business days are Monday through Friday, excluding U.S. federal holidays. See our Shipping Policy for service details.

Can I return an item?

Request an eligible return within 30 calendar days after delivery. We accept unused goods and items supplied damaged, defective, or incorrect under our Refund Policy. We cover return shipping and do not charge a restocking fee.

Do you offer exchanges?

We do not offer exchanges. Email us first to arrange an eligible return for a refund, receive a prepaid label, and confirm the return address.

When will my refund arrive?

Your refund will be credited to the original payment method within 10 calendar days after we receive the returned goods. See our Refund Policy for full details.

Is everything shown in the photographs included?

Only the pieces specified in the product listing are included. Styling accessories are not included unless expressly listed. Check the selected option and package contents before ordering.

How can I contact you?

Email support@ohmyhemp.com or use our Contact Us page. Include your order number if your question is about an existing order.